The journey
A repair that respects your time.
Eight simple steps from the moment you notice something's wrong to the moment your device is back — better, verified, and warranted.
01
Request service
Submit a repair request through the platform or customer support.
02
AI-assisted diagnosis
Describe the problem, select symptoms, and upload photos — the AI returns a preliminary diagnosis.
03
Choose your service mode
Pick in-center, on-site technician visit, or pickup & delivery.
04
Estimated quotation
See a transparent cost range based on device, fault, parts, and location.
05
Technician assigned
We match the right technician by skill, brand, location, and required parts.
06
Repair executed
Repair is completed at your chosen location or in our service center.
07
Quality check
Documented checklists, device testing, and QC verification before handover.
08
Digital warranty
Receive a signed digital warranty certificate and full repair history.
Your data stays yours
Before every repair, we guide you through simple privacy steps — backup, sign-out, and data protection. Our technicians follow a documented privacy protocol on every device that enters our workflow.